Privacy Policy

1. Introduction

This Privacy Policy (hereinafter "Policy") describes how uniq99 (hereinafter "uniq99", "we", "us", "our", "the Platform") collects, uses, processes, stores, shares, and protects personal information obtained from users (hereinafter "User", "Player", "you", "your") of our online gaming platform located at https://uniq99.cam. This Policy applies to all personal data collected through our website, mobile-responsive platform, customer service channels, and any other touchpoints where you interact with uniq99 services.

By creating an account with uniq99, accessing our Platform, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of uniq99 services and refrain from providing us with any personal information.

uniq99 recognizes the importance of data protection and privacy, particularly in the context of online gaming where financial transactions and sensitive personal information are involved. We have implemented industry-standard security measures and data handling practices designed to protect your information from unauthorized access, disclosure, alteration, or destruction. This Policy has been prepared in compliance with international data protection standards and best practices applicable to online gaming operators.

2. Information We Collect

uniq99 collects various types of personal information necessary to provide gaming services, process financial transactions, verify your identity, prevent fraud, and comply with legal and regulatory requirements. The specific categories of information we collect include:

2.1 Information You Provide Directly

When you register an account with uniq99, you voluntarily provide personal information including:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, gender, and nationality or citizenship status.
• Contact Information: Residential address including street address, city, postal code, and province; email address; and mobile telephone number.
• Account Credentials: Username, password, security questions and answers, and any other authentication credentials you create.
• Financial Information: Bank account details for deposits and withdrawals including bank name, account holder name, account number, and routing information; e-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, or other payment services; and transaction history associated with your account.
• Verification Documents: Copies of government-issued photo identification (Indonesian KTP, passport, driver's license), proof of address documents (utility bills, bank statements), selfie photographs for identity verification, and any other documentation requested as part of our Know Your Customer (KYC) procedures.
• Communication Content: Content of messages you send to our customer support team via live chat, email, WhatsApp, or other communication channels, including any attachments or files you provide.

2.2 Information Automatically Collected

When you access and use the uniq99 Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and mobile carrier information.
• Connection Information: IP address, geographic location (country, city, region derived from IP address), internet service provider, and connection type.
• Usage Data: Pages visited on our Platform, features accessed, games played, betting patterns, session duration, timestamps of activities, referral sources (how you found our website), and navigation paths through the Platform.
• Transaction Data: Deposit amounts and methods, withdrawal requests and processing times, betting history including amounts wagered and outcomes, bonus claims and usage, and account balance changes.
• Performance Data: Error logs, crash reports, page load times, and other technical diagnostic information that helps us improve Platform stability and performance.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation data, payment method verification, and fraud screening results from banks, e-wallet providers, and payment gateway services.
• Identity Verification Services: Age verification results, identity authentication confirmations, and fraud risk assessments from third-party KYC service providers.
• Marketing Partners: If you access uniq99 through an affiliate or marketing partner link, we may receive limited information about the referral source, though we do not receive your personal information from these partners until you voluntarily provide it during registration.

3. How We Use Your Information

uniq99 uses the personal information we collect for specific, legitimate business purposes directly related to providing online gaming services. The primary purposes for which we process your personal data include:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your uniq99 account
• Processing your deposits, withdrawals, and other financial transactions
• Providing access to casino games, sports betting markets, lottery products, and other gaming services
• Processing bets and wagers, determining outcomes, and crediting winnings to your account
• Managing bonus offers, promotions, and loyalty program participation
• Responding to your customer support inquiries and resolving technical issues
• Sending transactional communications including account notifications, deposit confirmations, withdrawal updates, and security alerts

3.2 Verification and Security

• Verifying your identity and age to ensure compliance with age restrictions (21+ requirement)
• Confirming ownership of payment methods to prevent fraud and unauthorized transactions
• Detecting and preventing fraudulent activity, money laundering, bonus abuse, and other violations of our Terms and Conditions
• Monitoring account activity for suspicious patterns that may indicate account compromise or unauthorized access
• Conducting security investigations and responding to security incidents
• Enforcing our Terms and Conditions and other policies

3.3 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations applicable to online gaming operators
• Maintaining records required by gaming licenses and regulatory authorities
• Responding to lawful requests from law enforcement, regulatory bodies, and courts
• Fulfilling tax reporting obligations where applicable
• Complying with international gaming industry standards and best practices

3.4 Platform Improvement and Analytics

• Analyzing usage patterns and player behavior to improve user experience
• Testing new features and optimizing Platform performance
• Identifying and fixing technical bugs and errors
• Conducting market research to understand player preferences and trends
• Developing new gaming products and features based on player interests

3.5 Communication and Marketing

• Sending promotional communications about new games, bonus offers, and special events (only with your consent, which can be withdrawn at any time)
• Personalizing content and offers based on your gaming preferences and history
• Conducting customer satisfaction surveys and gathering feedback
• Providing responsible gaming communications and resources

4. How We Protect Your Information

uniq99 takes data security seriously and has implemented comprehensive technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

4.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and our servers is protected by industry-standard SSL 256-bit encryption, the same security technology used by banks and financial institutions for online banking.
• Secure Data Storage: Personal information is stored on secure servers located in protected data centers with restricted physical access, environmental controls, and 24/7 monitoring.
• Database Security: Customer data is stored in encrypted databases with access controls, audit logging, and regular security assessments.
• Firewall Protection: Our network infrastructure is protected by enterprise-grade firewalls that monitor and filter incoming and outgoing traffic for suspicious activity.
• Intrusion Detection: Automated systems continuously monitor for unauthorized access attempts, unusual activity patterns, and potential security breaches.
• Regular Security Updates: All systems, software, and applications are kept up to date with the latest security patches and updates.

4.2 Administrative Security Measures

• Access Controls: Employee access to personal information is restricted based on job responsibilities and granted only to personnel who require such access to perform their duties.
• Staff Training: All employees with access to personal data receive regular training on data protection, privacy policies, and security best practices.
• Confidentiality Agreements: Employees and contractors with access to personal information are bound by strict confidentiality obligations.
• Security Policies: Comprehensive information security policies govern how personal data must be handled, stored, and protected throughout uniq99.
• Incident Response: We maintain documented procedures for responding to data breaches or security incidents, including notification protocols where legally required.

4.3 Your Role in Security

While uniq99 implements robust security measures, you also play an important role in protecting your account and personal information:

• Choose a strong, unique password that combines letters, numbers, and special characters
• Never share your login credentials with anyone, including customer support representatives who will never ask for your password
• Log out of your account when using shared or public devices
• Keep your contact information current so we can reach you about security matters
• Monitor your account activity regularly and report suspicious activity immediately
• Be cautious of phishing attempts and only access uniq99 through the official website URL

5. Information Sharing and Disclosure

uniq99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

5.1 Service Providers

We engage third-party service providers to perform functions on our behalf, and these providers may have access to personal information necessary to perform their services. These include:

• Payment Processors: Banks, e-wallet providers, and payment gateway services that process deposits and withdrawals
• Identity Verification Services: KYC and age verification providers that authenticate user identity
• Game Providers: Software developers like Pragmatic Play, Evolution Gaming, and others who provide gaming content
• Customer Support Platforms: Systems used to manage live chat, email, and other customer communication channels
• Analytics Services: Tools that help us analyze Platform usage and improve user experience
• Security Services: Fraud detection, anti-money laundering monitoring, and cybersecurity services

All service providers are contractually bound to maintain confidentiality and use your information only for the specific purposes for which it was shared. They are prohibited from using your personal data for their own purposes or sharing it with others.

5.2 Legal Requirements

We may disclose your personal information when required or permitted by law, including:

• In response to valid legal requests from law enforcement, regulatory authorities, or courts
• To comply with gaming license obligations and regulatory reporting requirements
• To protect uniq99's legal rights, property, or safety, or that of our users or the public
• To detect, prevent, or address fraud, security, or technical issues
• In connection with any legal proceedings or investigations

5.3 Business Transfers

In the event that uniq99 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and prominent notice on the Platform of any such change in ownership and provide information about your choices regarding your personal data.

5.4 Aggregate Information

We may share aggregated, anonymized information that does not identify individual users with third parties for industry analysis, demographic profiling, marketing, and other purposes. This information cannot be used to identify you personally.

6. Data Retention

uniq99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information for active accounts is retained for the duration of the account relationship and continues to be processed as described in this Policy.
• Closed Accounts: After you close your account, we retain certain information for legal and regulatory compliance purposes. Financial transaction records, identity verification documents, and account activity logs are typically retained for five (5) to seven (7) years following account closure to comply with anti-money laundering regulations, tax requirements, and gaming license obligations.
• Communication Records: Customer support communications and correspondence are retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: If you have consented to receive marketing communications, we retain your contact information until you withdraw consent or your account is closed, whichever comes first.

Once personal information is no longer required for legal or business purposes, it is securely deleted or anonymized such that it can no longer be associated with an identifiable individual.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. uniq99 respects these rights and provides mechanisms to exercise them:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you. You can view much of this information directly in your account dashboard. For a comprehensive copy of your personal data, contact our customer support team.

7.2 Correction and Update

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings. For changes requiring verification (such as name changes), contact customer support with supporting documentation.

7.3 Deletion

You have the right to request deletion of your personal information, subject to legal retention requirements. Note that certain information must be retained for regulatory compliance even after account closure. To request deletion, close your account through customer support.

7.4 Objection and Restriction

You have the right to object to certain processing of your personal information, particularly for marketing purposes. You can opt out of marketing communications at any time or request restrictions on processing by contacting customer support.

7.5 Withdrawal of Consent

Where we rely on your consent to process personal information (such as for marketing), you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to requests within thirty (30) days and may request verification of your identity before processing requests.

8. Cookies and Tracking Technologies

uniq99 uses cookies, web beacons, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

We use the following types of cookies:

• Essential Cookies: Required for Platform functionality, including session management, authentication, and security features. These cannot be disabled without severely impacting your ability to use our services.
• Performance Cookies: Collect information about how you use the Platform, including pages visited, errors encountered, and load times, helping us improve performance.
• Functionality Cookies: Remember your preferences and settings to personalize your experience.
• Analytics Cookies: Help us understand user behavior and demographics to improve our services.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit Platform functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

9. Children's Privacy

uniq99 services are strictly intended for adults aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under the age of 21. Our age verification procedures are designed to prevent underage access. If we become aware that we have inadvertently collected personal information from someone under 21, we will immediately delete such information and close the associated account without recourse. Parents and guardians are responsible for monitoring their children's internet usage and ensuring minors do not access uniq99 services.

10. Changes to This Privacy Policy

uniq99 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by email and post a prominent notice on the Platform. The "Last Updated" date at the top of this Policy indicates when it was last revised. Your continued use of uniq99 services following notice of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. International Data Transfers

As an international online gaming platform, uniq99 may transfer your personal information to servers and service providers located in different countries for processing and storage. These countries may have data protection laws that differ from those in Indonesia. When we transfer data internationally, we implement appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy and applicable data protection standards.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Subject Line: For privacy-related inquiries, please use "Privacy Policy Inquiry" or "Data Protection Request" in your subject line for faster routing

Our customer support team will direct privacy inquiries to our Data Protection Officer, who will respond to your request within thirty (30) days. For urgent security matters, please mark your communication as "Urgent Security Issue" for immediate attention.